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RMA (Return Material Authorization)

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Pixsys tecnico 1
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RMA (Return Material Authorization)

Post by Pixsys tecnico 1 »

RMA means Return Material Authorization and the purpose is a clear and effective handling of the products which the Customer would like to send us back for any reason.
The Form is available for Download in the Service page of the website
When do I need to ask for an RMA?
• REPAIRING
Technical service for repairing of instruments or complementary fittings
• TECHNICAL SUPPORT
Hardware and software changes, upgrade, any technical improvement
• RETURN OF FAULTY PRODUCTS
Return of faulty units for replacement or credit note
• RETURN FOR NON-CONFORMITY/ RECESS
Shipment of goods received from our Warehouse and not in compliance with the order. This can be caused by a shipment error and to this event belongs also the RECESS right, the customer can request credit note for the purchased materials within one week from the receipt of the goods.
PROCEDURE
• Send your request filling in the RMA form and wait for our communication of RMA by fax or e-mail prior to any shipping
• The RMA number obtained from Pixsys must be clearly marked and visible on external side of package
• Ship the goods prepaid to our address as listed at top of this form.
Packages without RMA and/or not prepaid will not be collected.
• Our technical service will complete test and repairing of defected components as soon as possible.
• In case that the shipped devices should result free of defects and in good operating conditions, a minimum NET amount of EUR 25,00 will be charged.
• Goods will be returned at customer's expenses, unless otherwise specified.
• Repairing cost will be notified in advance only if it exceeds EUR 50,00.
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